Jam City Arcade FAQs
About Jam City Arcade
  • What is Jam City Arcade?

    Jam City Arcade is a membership-based mobile gaming service that allows you to download and play over 100 mobile games with free in-app purchases, all ad-free, for one low weekly subscription price.

  • How much does Jam City Arcade cost?

    To become a Jam City Arcade member, you can sign up for a 1-day free trial and after the trial period, it only costs ($0.97 per week, R 4.08 per week, 29 PHP per week, IDR4999 per week, which will automatically renew). You can cancel at any time.

  • How do I pay for Jam City Arcade?

    You can safely pay for Jam City Arcade using your mobile phone. Just enter your mobile phone number here and enter the PIN number when we text it to you. Your membership fee will be added to your mobile phone bill. We plan to offer additional forms of payment such as credit cards, debit cards, and PayPal in the future. Don’t see your favorite form of payment here? Send us a note.

  • How does the free trial work?

    Easy!: Once you join, we will give you unlimited access to our games for 24 hours (1 day). After your free trial, you will be billed ($0.97 per week, R 4.08 per week, 29 PHP per week, IDR4999 per week) through your mobile phone. You can cancel at any time.

  • Who can sign-up and become a member of Jam City Arcade?

    Anyone who is a subscriber with our mobile carrier partners (see list below) can become a member of Jam City Arcade. We are adding new partnerships frequently so click here to be notified of new partners in your country.

    Indonesia

    Smartfren

    Malaysia

    Digi

Playing Games
  • Is there a limit to the number of games I can download and play?

    No, there is no limit! As a Jam City Arcade member, you can download and play as many of our games as you want.

  • Can I download and access Jam City Arcade games on multiple phones / devices?

    Your membership allows you to play Jam City Arcade games on one device (phone or tablet) at a time. If you switch devices, to activate your membership on the new device, just enter your phone number and PIN when prompted during the game download process.

  • Are there minimum phone requirements for downloading and playing Jam City Arcade games?

    Yes, we recommend the following minimum requirements to download and play Jam City Arcade games:

      - Smartphone with Android OS version 4.0 or higher and at least 500MB in storage space
      - Internet connection (WiFi or 3G/4G mobile connection)

  • Can I download and play Jam City Arcade games with an iPhone?

    No, at this time, we only offer Android games but we plan to offer iPhone games in the future. Click here to be notified when iPhone games are available.

  • How many games do I have access to as a member?

    Jam City Arcade has over 100 games available for download. We are adding and removing games frequently. To see a list of our current games, please browse our catalog. As a member, you can download any of our available games, anytime, on any of your authorized devices. Not all games work on all phones or operating systems.

  • Will I be charged for data when I download and play Jam City Arcade games?

    Surfing our game portal and downloading our games require an Internet connection so you will have to be connected through WiFi or your mobile phone network. Also, some games require you to be online while playing them or may ask you to download additional assets after your initial download of the game. You will be billed by your mobile provider for any data used downloading or playing our games so please check with your mobile provider for data rates and take appropriate measures to limit mobile network data usage if desired (ex. connect to WiFi networks instead of your mobile data network).

  • Can I play games without an Internet connection?

    Yes… and no. You can play some our games offline without an Internet connection, but some require the Internet to play. Also, we will ask you to go online the first time you play a game from Jam City Arcade, and about once a week after that.

  • How do I access my downloaded games?

    Once you have downloaded and installed your game, you can access the game by checking your home screen or app list for the game icon. Please click here for a detailed tutorial on how to download, install, and play our games.

  • Can I play Jam City Arcade games on my computer / PC?

    No, you can only play our games using your mobile phone or tablet device.

  • Can I add Jam City Arcade to my home screen?

    Yes, you can add Jam City Arcade to your home screen by following these steps:

      1) Open your mobile browser and click on the 3 dots (Settings menu) in the top right corner
      2) Click on Add to Screen (Chrome); Click on Page then click Add to Home Screen (Firefox)
      3) A Jam City Arcade icon will be added to your homescreen, just like any other app or game

  • What can I do if the games are downloading slowly?

    If games are downloading slowly, we recommend you do one of the following:

      1) Connect to a stable WiFi network to ensure optimal download speeds. If WiFi is not an option, please move around until you find a stable mobile network connection.
      2) Close any apps on your phone not being used
      3) Restart your phone

  • My games will not download, what should I do?

    There are several reasons why your games may not download.

      1) Problems with your account could be causing downloading issues. If your membership has expired or your payment did not go through, then you should see several pop-up messages stating there is a problem with your account and what you should do next.
      2) There could be Internet connectivity issues. Please check that you are connected to the Internet through WiFi or your mobile phone network. Our games require an Internet connection to download.
      3) The games may be downloading properly but you may not know where to find the downloaded game file. Click here to see our game downloading tutorial to ensure you know exactly where your games are being downloaded and how to install and play them.

  • One of my games keeps crashing while I am playing it. What should I do?

    If you are having problems playing any of our games, please click here to submit your issue. We work very closely with our game developer partners to ensure all games work properly and you have a great game experience.

  • I see an advertisement in my game. What should I do?

    All Jam City Arcade games are 100% ad-free so if you see an advertisement in one of our games, please click here to notify our support team.

  • My game is not letting me upgrade in-game items and asking me to pay for the upgrade. What should I do?

    All games on Jam City Arcade are fully unlocked with free in-app purchases. So if any game prompts you for payment for in-game items, please click here to notify our support team and we will work with the developer of the game to fix the issue.

  • What can I do if my games are experiencing lag and playing slowly?

    If you experience any game lag or slow game play, we recommend you do one of the following: :

      4) Connect to a stable WiFi network to ensure optimal download speeds. If WiFi is not an option, please move around until you find a stable mobile network connection.
      5) Close any apps on your phone not being used
      6) Delete unwanted apps and files from your phone to free up storage space
      7) Restart your phone

  • Can I continue to play Jam City Arcade games after my membership expires?

    No, you will no longer have access to Jam City Arcade games if your membership expires or is canceled, but as long as you don’t uninstall the games, we will save your achievements and levels for when you rejoin the service. We hope to see you again soon!

Manage My Account / Billing